tb11's Privacy Policy

1 Introduction & Overview

tb11 is a safe and reliable online entertainment platform offering casino games and sports betting services to users in Bangladesh. We believe that user privacy is a fundamental right and ensuring it is our responsibility.

This Privacy Policy explains how tb11 collects your personal information, what purposes it is used for, how long it is retained, and under what circumstances it may be shared with third parties. Please read this policy carefully before using our services.

tb11 uses SSL encryption technology to keep all your personal and financial information secure. We never use or disclose your information without authorization under any circumstances.

2 Information We Collect

When you open an account on tb11 and while you use the platform, we may collect various types of information. The purpose of collecting this information is to provide you with better service and to ensure the security of the platform.

2.1 Information You Provide Directly

Information you provide when registering an account or filling out other forms:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, or Rocket account)
• Documents required for identity verification

2.2 Automatically Collected Information

When you use our platform, some technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Login time and session duration on the platform
• Information about which games you spend time on
• Login and logout time records

2.3 Cookies & Similar Technologies

tb11 uses cookies and similar tracking technologies to improve your browsing experience, keep you logged in, and measure platform performance. You may disable cookies from your browser settings if you wish, though this may limit some features of the platform.

3 Purpose of Using Information

We use your information for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Storing your gaming history and account balance

3.2 Security & Protection

• Detecting and preventing fraud and unauthorized activity
• Age verification (confirming 21+)
• Maintaining account security
• Taking anti-money laundering measures

3.3 Customer Support

• Resolving your complaints and issues
• Managing communication with the support team
• Considering your feedback to improve service quality

3.4 Communication & Notifications

• Sending important account-related messages
• Informing you about new games and offers (if you have given consent)
• Providing notifications of policy changes

4 Data Retention & Security

tb11 employs industry-standard security measures to keep your personal information secure. Our servers are protected by SSL (Secure Socket Layer) encryption, which keeps your information encrypted during transmission and receipt.

4.1 Technical Security Measures

• SSL/TLS encryption — maximum security for data transmission
• Firewall and intrusion detection systems
• Regular security audits and updates
• Two-Factor Authentication support
• Encrypted databases for sensitive information

4.2 Data Retention Period

We retain your personal information only for as long as necessary to provide services and fulfill legal obligations. Some information may be retained for a specified period even after an account is closed, as keeping records of financial transactions is a common regulatory requirement.

5 Sharing Information with Third Parties

tb11 does not sell or rent your personal information to any third party. However, information may be shared with the following parties in specific circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, and Rocket to complete your transactions. This information is used solely for processing transactions, and these payment providers operate under their own privacy policies.

5.2 Technology Service Providers

We work with trusted technology partners for game operations, platform maintenance, and cloud storage. These partners may only use information for the designated services and are bound by strict confidentiality agreements.

5.3 Legal Requirements

In the case of court orders, requests from investigative authorities, or other legal obligations, tb11 may be required to share necessary information with the relevant authorities.

6 Your Rights

As a tb11 user, you have several important rights over your own personal information. We fully respect these rights.

6.1 Right to Access

You can find out at any time what information we hold about you. Write to us at [email protected] and our support team will process your request in a timely manner.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings, and for other information please contact the support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, records of financial transactions and fraud prevention-related information may need to be retained for a specified period due to legal requirements.

6.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or profiling. We respect this request and will action it promptly.

6.5 Right to Data Portability

If you would like a copy of your personal information in a structured, easily readable format, please contact our support team.

7 Protection of Payment Information

The security of financial transactions is one of tb11's highest priorities. On our platform, deposits of a minimum of ৳200 and withdrawals of a minimum of ৳1,000 can be made via bKash, Nagad, and Rocket.

During financial transactions, your payment information is transmitted directly through the relevant payment gateway via an encrypted channel. tb11 never stores your mobile banking PIN or password, nor shares it with any third party.

For the security of your account, always use a strong, unique password and do not share your login details with anyone.

8 Protection of Minors

tb11 is an adults-only platform. This service is only for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that a minor has opened an account using false information, that account will be immediately terminated and all associated information will be deleted.

9 International Data Transfers

Some of tb11's technical infrastructure may operate on international servers. In such cases, your information may be processed outside of Bangladesh. However, we ensure that the highest security standards are maintained for such transfers and that the protection of your information is never compromised.

Our agreements with international third-party partners include strict data protection terms.

10 Policy Changes

tb11 reserves the right to change or update this privacy policy at any time. For any significant changes, we will notify you at your registered email address or post a clear notice on the platform.

If you continue to use our services after a revised policy is published, it will be assumed that you have agreed to the new policy. For this reason, we recommend that you review this page on a regular basis.

The latest version of this policy will always be available at tb11.lat/privacy-policy.

11 Responsible Gaming & Data Use

tb11 supports responsible gaming and we monitor your gaming activity to identify patterns of responsible use. If we notice that a user's behavior shows signs of problematic gaming, we may offer assistance.

Information collected for this purpose is used solely for your wellbeing and is not used for any marketing purpose. For more information on responsible gaming, see our Responsible Gaming page.

12 Contact & Complaints

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — in Bengali and English

Our support team will give the highest priority to assisting you with any privacy-related request.

Keeping your personal information secure and earning your trust is tb11's goal. Our commitment to fair play and transparency is reflected in every aspect of our service.