Frequently Asked Questions
Answers to all your questions about tb11
From making deposits to live casino — find detailed answers to the most frequently asked questions from players in Bangladesh.
While playing at tb11, small questions sometimes come up — how do I deposit with bKash, why isn't the site loading properly on mobile, or how do I contact the support team. On this page we've provided clear, straightforward answers to all such questions. Browse the sections below to find what you're looking for. If you can't find your question, reach out to our 24/7 live chat directly — we're always ready to help.
Playing on Mobile
Yes, it's easy. On Android, open tb11.lat in Chrome, tap the three-dot menu on the right, and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon, and choose "Add to Home Screen". After that, you can access the site with a single tap just like an app — no separate download needed.
tb11 runs on all modern Android and iOS smartphones and tablets. You'll get the best performance using the latest version of Chrome, Firefox, or Safari. Devices running older than Android 6 or iOS 12 may experience issues with some games. It also works equally well on desktops and laptops.
If your connection suddenly drops, most game sessions are saved on the server. When you reconnect and return to the game, you can continue from where you left off. However, if a live dealer game round is already in progress, it will be completed automatically. If you experience any issues, let us know via live chat and our support team will assist you promptly.
Yes, all tb11 games can be played directly in a mobile browser — slots, fishing games, bingo, live casino, everything. No separate app installation is needed. The site is built with a mobile-first design, so buttons and game boards fit neatly on smaller screens too.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete cached images and files. Then reload tb11.lat. If your internet speed is fine, the issue will usually resolve. If the problem continues, contact support.
Verification & Documents
A National Identity Card (NID) is the most common and accepted document. A valid passport and driving licence are also accepted. Make sure the photo of your document is clear, fully visible, and not expired. Blurry or cropped images may delay the verification process.
Verification is done primarily to secure your account. It ensures that only you can make withdrawals from your account, and no one else. It also helps verify the user's age — tb11 is for players aged 21 and above only.
Yes, completely safe. tb11 uses SSL encryption, so all uploaded information is protected. Your documents are used solely for account verification and are not shared with third parties. Please see our privacy policy for more details.
The reason for rejection is usually communicated by email or account notification. If the image is blurry or part of the document is cut off, please resubmit a clear photo. If you are unsure of the reason, contact us directly via live chat or at [email protected] — our team will help you step by step.
Support Questions
There are two ways to get in touch. First, you can get instant help through the live chat button on the site. Second, you can write a detailed description of your issue and send it to [email protected]. Both channels offer support in Bengali and English.
Yes, tb11's live chat support is active 24 hours a day, seven days a week. There are no breaks at night, on holidays, or during Eid season. You can also send an email at any time.
Absolutely. The tb11 support team provides assistance in both Bengali and English. This has been set up with Bangladeshi players in mind, so language will never be a barrier.
Before reaching out, keep the following information handy: the registered email or phone number on your account; a brief description of the issue (when it happened, which game or transaction); and a screenshot if needed. This helps resolve issues faster.
How to Deposit Money
tb11 currently supports deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳200. These methods are fast, secure, and can be used from anywhere in Bangladesh.
First, log in to your tb11 account and go to the deposit section. Select bKash as your payment method, enter the amount (minimum ৳200), and note the tb11 bKash number. Then send money from your bKash app, copy the transaction ID, paste it on the site, and confirm. Your account is usually credited within a few minutes.
Yes, the process is almost identical. On the deposit page, select Nagad, enter the amount, and send money to the provided Nagad number. Collect the transaction ID and submit it on the site. The minimum deposit for Nagad is also ৳200.
Credits usually appear within a few minutes, but there may occasionally be a short delay. First, confirm in your payment app that the transaction was successful. If it takes more than 30 minutes, contact us via live chat or at [email protected] with the transaction ID and a screenshot — it will be resolved quickly.
Rocket is Dutch-Bangla Bank's mobile wallet service. However, a Dutch-Bangla Bank savings account is not required to open a Rocket account — you can register a Rocket wallet with any mobile number. The minimum deposit amount at tb11 via Rocket is also ৳200.
Live Casino
In live dealer games, a real dealer sits in front of a camera and deals cards or spins a roulette wheel. This video is streamed directly to your screen. You can chat with the dealer and place bets using the betting buttons on your screen. The whole experience feels just like a real casino.
Teen Patti is a popular South Asian three-card game — the player with the highest-ranking hand wins. Andar Bahar is even simpler: the dealer draws a joker card, then places cards on two sides (Andar and Bahar) — you bet on which side a card of the same value will appear first. Both games are fast-paced and entertaining.
No, Baccarat is actually one of the simplest games in a casino. You essentially bet on one of three outcomes: Player wins, Banker wins, or Tie. The hand whose total value is closest to 9 wins. The card drawing rules are applied automatically, so it's easy to learn even for beginners.
A Roulette wheel contains numbers from 0 to 36. You can place bets on a specific number, a group of numbers, red or black, or odd or even. A ball is released onto the wheel, and wherever it stops is the winning number. A straight-up bet on a single number pays the most, but has the lowest probability.
Yes, live casino games are fully supported on mobile. For a good experience, use a stable Wi-Fi or at least a 4G connection. Even on a small screen, the betting options and video feed are clearly visible. Overheating or low battery can cause lag during a game, so keep your device cool and charged.
Have more questions?
If you couldn't find the answer to your question on this page, reach out to us directly via our 24/7 live chat or email — you'll get fast assistance in Bengali.
Email: [email protected] • Active 24/7 • Support in Bengali and English